Information Data Products
Policy and Guidelines
purchase from any of our ecommerce web sites you are
acknowledging your awareness & agreement of our Return Policy &
Refer to the information provided below
regarding product returns, exchanges and
RMA's. These guidelines also cover
products purchased through
and CatalystSwitch.com (www.CatalystSwitch.com). If you need additional
All returned products MUST be 100
Percent Complete! Products
must be returned in their entirety to include: original
manufactures product boxes and packing materials.
Boxes must have original UPC codes intact. All Cables,
Software, Manuals, blank Warranty
Cards and any other accessories and/or
documentation originally provided by the
manufacturer, IDPC or any of it's subsidiary
disfigure manufactures product boxes.
disfigure Merchandise. Do Not use
Markers, Paint, Stickers, Ballpoint Pens,
etc to write-on or mark-on products.
DO NOT write notes or RMA numbers on
the product, manufactures product boxes or
in/on manufactures documentation including
but not limited to; Users Manuals, Quick
Start Guides and registration cards.
affix Labels, Stickers or
Tape of any kind to the actual product or
Original Manufactures Product Boxes.
All Incomplete Returns,
or returns with disfigured products,
manufactures products boxes, documentation,
accessories and/or software will be
subject to a 15% (minimum) restocking fee.
- ALL hardware returned to Information Data Products Corp (IDPC) MUST have an
authorized RMA number, any items returned
without an authorized RMA number will be
refused and/or returned.
- No Credits, Refunds or Exchanges will be given for returned merchandise without a proper RMA, authorized by
- Original shipping charges are not refunded on returned items.
- Customers are responsible for all shipping charges back to
IDPC on all returned items.
- If you believe that the product that you received was defective upon receipt, you must call us at 1-973-442-9990 ext 20 for technical support.
IDPC or any of it's subsidiary companies will not refund any shipping charges for returns under any circumstances if you have not talked to one of our technicians.
- IDPC will pay UPS Ground shipping charges on replacement or exchanged items. Shipping charges for any other method will be paid by the customer.
- Returns for Credit or Refund
- Credit card refund processing can take a minimum of 7-10 business days from the date IDPC receives the return. It typically takes another 3-4 business days for the Credit card company to post the credit to your account.
Obtaining an "RMA"
(Return Merchandise Authorization
- Please call Customer Service at 973-442-9990 to obtain a
Return Merchandise Authorization (RMA)
number before shipping your product.
For faster service, please
have the following information ready when
calling: Account Representatives Name,
Invoice Number (Document Number, located in the upper right corner of invoice)
Product Information (Manufacturer/Model Number)
Nature of the problem, reason for
requesting an RMA
Returns received without an RMA number
will not be accepted.
RMA's are valid for 30 days from the
date of issue. Returned products
must be shipped during the 30 day RMA issue period. RMA's received with a postmark date after the 30 day issue time frame will not be accepted.
are considered "Special Orders". This is true
whenever the manufacturer or the distributor
(IDPC) is making special
efforts to manufacture, obtain or ship and
order specifically for a defined purchase
order. These orders are non-cancelable and full delivery of special orders must be
taken and paid for. Advance deposits are
usually required for special orders. Special
Order items are non-refundable and
IDPC will pay
the outgoing shipping
charges on the replacement or exchange of
- The Customer is responsible for all shipping
charges on items being returned.
Replacement or exchange items are
typically shipped in the same manner as when
IDPC strongly recommends
that you fully insure your return shipment in
the event it is
lost or damaged. It is also recommended that you
use a carrier that can provide you with
proof of delivery.
If merchandise is noticeably damaged as
it is being delivered to you, it is best
to REFUSE it back to the carrier
attempting delivery. If you accept the
package make sure that it's noted on the
carrier's delivery record in order for
IDPC to file a damage claim. Notify IDPC immediately to
arrange for a carrier inspection/pick up
of damaged merchandise. If you do not
notify IDPC of damaged goods
within the first 5 days of arrival, our
regular return policy will override any claim of damage, and will fall under all
current manufacturer restrictions. Call 973-442-9990 and ask for your account
representative to arrange for carrier inspection and a pick up of the damaged
- DEFECTIVE returns can be returned directly to IDPC within 30
days from the invoice date at IDPC's
discretion for: credit, replacement,
exchange or repair. Manufacturer's
restrictions may apply. You must
have an authorized RMA number prior to
returning and merchandise.
may be accepted
directly by IDPC within 15 days from the
invoice date at IDPC's
discretion for either credit or exchange. All
NON-DEFECTIVE returns are subject to a 15% (minimum) restocking fee on refurbished and select new products, and 20% restocking fee for all DrayTek products.
You must have an authorized RMA
number prior to returning and merchandise.
REFUSAL of returns, IDPC or any of it's
subsidiary companies reserve the right to refuse any return that fails to follow any of the guidelines as listed above
Shipping Your Authorized Return(s)
on Manufactures Product Box/Boxes.
Write on the
Product (in any way).
Use manufactures product box as a
shipping carton. Returns should be packaged in
a manner that will prevent damage while
in transit and in an
appropriate shipping carton.
Affix Shipping Labels, tape etc to Original
Manufactures Product Boxes.
Click Here to Print an IDPC Return Address Label
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